Often the solution to a performance challenge isn't an email or a formal training session. A carefully crafted info-graphic gives staff exactly what they need, when they need it - quick, fast, just-it-time solutions.
Below are examples of how I have turned text only (emails and intranet articles) into an info-graphic depiction of the same information:
Below are examples of how I have turned text only (emails and intranet articles) into an info-graphic depiction of the same information:
A fraud alert email (left) was converted into a sign (right) that could be displayed by the applicable machine thereby reducing the cognitive load of front-line staff: