Overview (Training Course)
What sets one financial institution apart from another is the level of service provided by the staff. How customers are treated could be the difference between keeping that customer and losing them - one negative experience is all it takes for them to take their business elsewhere.
Educators Credit Union's Organizational Development Department provides the technical training for all branch staff. This training includes the key information needed by tellers, loan officers and member service representatives. Until recently, there was a lack of internal soft skills training for all departments and positions.
The aim of my project is to create a culture of service at all levels of the organization that is based on emotional intelligence. As the credit union continues to grow, through acquisition and merger, the need increases dramatically to ensure that consistent member service skills training takes place across all departments and geographical areas. This will contribute to building lasting relationships within and outside of the organization.
Emotional Intelligence can provide a solid foundation for future soft skills and member service training courses.
Educators Credit Union's Organizational Development Department provides the technical training for all branch staff. This training includes the key information needed by tellers, loan officers and member service representatives. Until recently, there was a lack of internal soft skills training for all departments and positions.
The aim of my project is to create a culture of service at all levels of the organization that is based on emotional intelligence. As the credit union continues to grow, through acquisition and merger, the need increases dramatically to ensure that consistent member service skills training takes place across all departments and geographical areas. This will contribute to building lasting relationships within and outside of the organization.
Emotional Intelligence can provide a solid foundation for future soft skills and member service training courses.